TOUR, EVENT AND GIFT VOUCHERS TERMS & CONDITIONS
About Puddingstone Distillery
Tours and events (‘Events’) at Puddingstone Distillery (the ‘Distillery’) are operated by Chalk & Charcoal Limited (‘we’). Chalk & Charcoal Limited is registered in England at Audley House, Northbridge Road, Berkhamsted, Hertfordshire HP4 1EH, registered company number 9494435.
The following Booking Terms and Conditions, as well as any information contained in the email confirmation provided to you, apply to all bookings for Events at the Distillery. They shall be deemed to commence upon booking ticket(s) for an Event.
Telephone booking service and in person
We will endeavour to ensure that the information displayed on the website is current and accurate. However, we cannot be held liable for any errors. We reserve the right to change or withdraw the Events on the website without any prior notice. We cannot be held responsible for the accuracy of Event information posted by third parties in print or online.
Upon booking tickets for an Event, you warrant that:
- you are 18 years old or over
- all details you have provided for yourself or other guests are correct to the best of your knowledge
- the total amount for the booking is to be paid for in full five working days prior to the Event not including the day of the Event itself (private group bookings) and at the time of booking for mixed group tours
- for private group Events a deposit of £50 is required to secure your chosen date
- you will abide by these Booking Terms and Conditions.
Conditions of entry to the Event
All Events are subject to availability and may be altered or cancelled at any time. On arrival, you must show the confirmation email for your party or tour or gift vouchers, because proof of payment is required prior to entry to the Distillery.
All visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (‘ID’) to the Distillery. We operate a Challenge 21 policy. If our staff believe or suspect any visitor who wishes to consume alcohol is under 21, that visitor will be asked to produce photo ID. In that event, if you cannot produce valid photo ID, you will not be served and you may be asked to leave the Distillery. Valid photo ID in this case can be a photo driving license (provisional and full) or passport. We cannot accept photos of these documents as proof of ID.
We cannot accept any guests under the age of 18.
Tour events involve the sampling and consumption of alcohol and as such we would encourage guests to use public transport, taxis or arrange drop offs and pick ups where possible. Vehicles cannot be left overnight at Puddingstone Distillery.
Gift and tour vouchers
Gift and tour vouchers are valid for 12 months from date of purchase unless stated otherwise on the voucher.
The expiry date on vouchers stamped TOUR indicates when your tour should be booked by rather than attended eg if the expiry date is 16 January 2024 you have up until this date to book a tour which will take place after the 16 January 2024. We would however encourage recipients of tour vouchers to book and attend tours within the expiry stated on the voucher.
Due to COVID-19 and the suspension of tours all vouchers stamped TOUR with an expiry date between 1 April 2020 and 31 August 2021 will be extended and now have an expiry date of 28 February 2023.
Gift vouchers stamped £5, £10, £20 or £50 must be used within the 12 months before the expiry date. From 1 November 2020 business card sized vouchers without a voucher number are no longer valid.
Digital gin gift vouchers
Puddingstone Distillery digital gin gift vouchers can be used to purchase gin, gin gift sets and merchandise via thePuddingstone Distillery website or in the shop at the distillery. To book a distillery tour using these vouchers please email firstname.lastname@example.org. These vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date.
Puddingstone Distillery is not responsible for lost/stolen physical or digital vouchers, and is not responsible for replacing a voucher that has been lost/stolen. Vouchers are non-refundable and cannot be exchanged for cash. Vouchers are not valid with any other offer at Puddingstone Distillery. All vouchers have a one time use.
Price and payments
The price of any Event, will be as quoted on the website www.puddingstonedistillery.com. All prices shown are inclusive of VAT. We reserve the right to change the prices of any Event at any time and without prior notice. However, once a booking email has been received by you, the price of that Event will not change.
Payments can be made via Stripe or by direct transfer (BACS), details provided with invoice receipt.
We accept Visa and MasterCard credit cards, Visa Delta and Maestro debit cards and American Express. By booking an Event, you consent to payment being charged to your credit/debit card. If your card issuer does not authorise payment, we will not be liable for any delay or non-delivery.
All Events shall be booked and paid for in GBP Sterling.
Gift vouchers stamped 'TOUR' have a monetary value attached to them and they are therefore treated as currency. TOUR vouchers issued on and after 21 August 2021 have a value of £20. TOUR vouchers issued on and after 21 November 2022 have a value of £21.
Cancellations and changes to bookings
If we cancel your Event in its entirety, you will be entitled to a full refund for the purchase price of the Event.
In the event of total closure, any Events booked on the day of closure will be exchanged or refunded by Puddingstone Distillery at the price paid for them, but no further compensation will be paid.
If you do not arrive for an Event, tickets cannot be exchanged or refunded.
Tour and gift vouchers cannot be exchanged or refunded for the cash equivalent. If you have booked for an Event with tour or gift vouchers and you do not arrive for the Event, you will not be able to re-use the vouchers at a later date or exchange them for products. They will become invalid after a no-show.
A full refund will be given if we receive notification of a cancellation 14 working days prior to the Event not including the day of the Event. After 14 working days no refund will be given. Tickets purchased for a specific date are valid for that date only and cannot be moved to an alternative date unless we are able to re-sell the tickets for the original date.
Private group tour bookings
A private group tour booking is for any number of guests up to a maximum of 20 guests. A fixed fee is payable for the Event regardless of the total number that attend. A deposit of £50 is required to secure an evening tour Event. Full outstanding payment is required five working days prior to the event not including the day of the event itself. Where a cancellation occurs within 30 days of the Event we reserve the right to retain the deposit if the evening cannot be occupied by another group.
Mixed group tour bookings
A mixed group tour consists of individuals or small groups sharing a specific tour date. We reserve the right to cancel or re-schedule an event if the total number of guests is less than 10. Spaces are offered on a first come first served basis. Full payment is required at time of booking.